Shipping policy
Last Updated: August 22, 2026
At Trung Nguyen Store, we aim to provide a simple and reliable delivery experience. Please review the following information about our shipping process.
1. Shipping Coverage
Trung Nguyen Store currently ships to addresses within the United States only.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays will normally begin processing on the next business day.
3. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is 3–7 business days.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances that may affect transportation.
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
If a free-shipping offer is available, the applicable conditions will be shown at the time of purchase.
5. Tracking Information
Once your order has shipped, tracking information may be sent to the email address associated with your order.
Please allow up to 48 hours for tracking information to become active or update in the carrier's system.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error after submitting your order, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once the order has entered fulfillment or shipped.
7. Delayed Deliveries
Unexpected delays may occur because of severe weather, carrier disruptions, holidays, high shipping volumes, transportation issues, or other circumstances beyond our control.
If your order is delayed, please check the latest tracking information provided by the carrier.
8. Missing or Undelivered Packages
If tracking indicates that your package has been delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.
You may also contact the carrier for additional delivery information. If you still cannot locate the package, contact us with your order number and tracking details.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, incomplete, or incorrect item, please contact us promptly.
Please provide your Order ID, a description of the issue, and photos of the product and packaging when applicable. We will review the information and assist you accordingly.
10. Order Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once fulfillment has begun or the order has shipped.
11. Contact Us
For questions about shipping, delivery, or tracking, please contact:
Store Name: Trung Nguyen Store
Telephone:(201) 333-5726
Email:tatanakravec2000@gmail.com
Address:358 Mercer St, Jersey City New Jersey 07302, United States